Refund policy

REFUND POLICY

All jewelry is hand made so there might be a slight difference from the image. Please allow small imperfections due to the nature of handmade work and the use of natural stones. If you are unsatisfied with your purchase you can return or exchange within 14 days of receipt on unworn jewelry. For all returns and exchanges, please email elnatanlia@gmail.com Jewelry returned must be unworn and unused in its original condition and packaging. All custom and sale pieces are final sale and may not be returned or exchanged. You will be credited in full, minus all shipping charges. Shipping costs will not be returned and it’s the buyer's responsibility to pay for the return shipping costs. We reserve the right to deny unreasonable repairs, returns, and exchanges. Please read our full policy: Returns Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) 
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 14 days after delivery

Non-Exchangeable or Non-Returnable Items

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at elnatanlia@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to elnatanlia@gmail.com and send your item to:  Ba'al ha-Turim St 3 st. Tel Aviv-Jaffa. Zip Code 6813317.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:  Ba'al ha-Turim St 3 st. Tel Aviv-Jaffa. Zip Code 6813317.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Product Warranty

At Elnatan Jewelry, we take pride in the craftsmanship and quality of our pieces. Our jewelry is meticulously handcrafted with precision and care to ensure lasting beauty and durability. Here are the terms of our product warranty:

1. Warranty Period: Our warranty covers defects in materials and workmanship for one year from the date of purchase. This warranty does not cover normal wear and tear, misuse, or accidental damage.

2. What is Covered:

   • Structural defects, such as issues with the clasp, chain, or setting, which occur under normal use.
   • Breakage caused by manufacturing defects.

3. What is Not Covered:

   • General wear and tear, including scratches or fading of the gold plating.
   • Damage resulting from improper care, exposure to chemicals, or physical accidents.
   • Custom-designed or engraved jewelry that has been modified or altered in any way.
   • Jewelry that has been resized, repaired, or altered by anyone other than Elnatan Jewelry.

4. Warranty Claim Process:

   • If you believe your piece has a defect covered under our warranty, please contact us at [contact email or phone number].
   • We will guide you through the process, which may include an inspection of the item.
   • If the defect is confirmed, we will repair or replace the piece at our discretion.

5. Shipping Costs: The cost of shipping the item to Elnatan Jewelry for warranty inspection is the responsibility of the customer. If the warranty claim is approved, we will cover the cost of returning the repaired or replaced item.

6. Limitations: This warranty is applicable only to items purchased directly from Elnatan Jewelry or our authorized retailers. Proof of purchase is required for all warranty claims.

For more information on caring for your Elnatan Jewelry pieces to ensure their longevity, please visit our Care Guide section. Thank you for choosing Elnatan Jewelry, where quality and craftsmanship meet timeless design.